Travel Beyond LK (Private) Ltd

Privacy Statement

Travel Beyond LK (Private) Ltd places the highest priority on protecting the privacy and security of our clients and website visitors. We are committed to safeguarding your personal information and ensuring that it is handled responsibly and transparently.

If you wish to access, update, or request the removal of your personal information from our records, please contact us directly. If you prefer not to receive marketing communications from us, you may unsubscribe from our mailing list at any time using the link provided in our emails.

Travel Beyond LK (Private) Ltd takes appropriate technical and organizational measures to ensure that personal data collected through our services and website is secure and handled in accordance with applicable data protection laws in Sri Lanka.

For questions regarding this Privacy Policy or our data protection practices, please contact us at:

Email: info@travelbeyond.lk

Data Collection and Processing

As a travel services provider, Travel Beyond LK (Private) Ltd collects and processes personal data necessary to provide travel-related services to our clients. This includes information required for bookings, inquiries, visa assistance, and travel arrangements.

All data collection and processing are conducted in accordance with relevant data protection laws and regulations.

Personal Information We May Collect

Depending on the services you request, we may collect personal information including:

Personal identifiers

  • Full name

  • Contact details (email address, telephone number, mailing address)

  • Date of birth

Travel-related information

  • Passport details

  • National identity card details

  • Travel preferences and itinerary details

Technical data

  • IP address

  • Device information

  • Website usage data

Commercial information

  • Records of travel services purchased or requested

  • Travel inquiries or quote requests

Payment information

  • Billing details required to process travel bookings or payments

Special information (when necessary)

  • Dietary requirements

  • Medical or health information relevant to travel arrangements

Additional information may be collected where required by airlines, hotels, visa authorities, or other travel service providers.

How We Collect Your Information

We collect personal information in several ways, including:

  • When you contact us by phone, email, or through our website

  • When you request a quote or travel consultation

  • When you book flights, hotels, tours, or travel packages

  • When you subscribe to our newsletters or marketing updates

  • When you interact with us on social media platforms

  • When you complete website forms or inquiry forms

Use of CCTV

Where applicable, CCTV cameras may be used in office premises for security, safety, and operational purposes. Recordings may be used for incident investigations, fraud prevention, or compliance with legal requirements.

Consent

We collect and process personal information with your consent when you interact with our services. By providing your information to Travel Beyond LK (Private) Ltd, you consent to the collection and use of your data for travel-related services and communications.

You may withdraw your consent or update your communication preferences at any time by contacting us.

How We Use Your Information

Your personal data may be used for the following purposes:

Travel Arrangements

To arrange flights, hotels, tours, visas, insurance, transportation, and other travel-related services.

Providing Quotes

To prepare travel quotations, proposals, and itineraries based on your inquiry.

Booking Management

To process reservations, payments, confirmations, and travel documentation.

Customer Support

To communicate with you regarding your bookings, travel updates, or service requests.

Marketing Communications

To send travel offers, destination updates, and promotional information that may interest you. You may opt out of these communications at any time.

Service Improvement

To improve our services, website functionality, and customer experience.

Legal Basis for Processing Personal Data

We process personal data based on the following lawful grounds:

Contractual necessity
When processing data required to fulfill travel services requested by you.

Consent
When you provide permission for us to collect and process specific information.

Legitimate interest
To provide information about services you have requested or shown interest in.

Data Sharing and Transfers

To provide travel services, it may be necessary to share your information with third parties such as:

  • Airlines

  • Hotels and accommodation providers

  • Tour operators and transport providers

  • Visa processing authorities

  • Insurance providers

  • Government authorities such as immigration or customs

Some of these providers may be located outside Sri Lanka. When data transfers occur, we take reasonable steps to ensure your information remains protected.

Travel Beyond LK (Private) Ltd will never sell or rent your personal data to third parties for marketing purposes.

Data Storage and Security

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or loss. These measures may include:

  • Secure servers and encrypted communications

  • Firewall and network protection systems

  • Access controls and password-protected systems

  • Secure hosting infrastructure for our website

Our website also uses SSL encryption to ensure safe data transmission between your browser and our servers.

Data Retention

We retain personal information only for as long as necessary to provide services or comply with legal obligations.

Examples include:

  • Travel inquiries and quotations retained for the duration necessary to process your request

  • Booking records retained for accounting and legal compliance

  • Customer records retained for the duration of our business relationship

Data that is no longer required will be securely deleted or anonymized.

Your Rights

You have the right to:

  • Request access to personal data we hold about you

  • Request corrections or updates to your personal information

  • Request deletion of your personal data where applicable

  • Withdraw consent for marketing communications

  • Object to or restrict certain data processing activities

Requests regarding your personal data may be submitted by contacting us directly.

Changes to This Privacy Policy

Travel Beyond LK (Private) Ltd reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page to ensure transparency regarding how we handle personal information.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Travel Beyond LK (Private) Ltd
323 Galle Rd, Colombo 04
Sri Lanka

Contact Number: +94711784222
Email: info@travelbeyond.lk 
Website: https://travelbeyond.lk